Payment and Collection Errors
The table below describes the meaning of the value of the errorCode field for payment and collection objects.
| errorCode | Meaning |
|---|---|
| EXPIRED | If the transaction expired due to customer not making payment to the provided bank details |
| INVALID_RECIPIENT | If the destination fails any checks e.g phone number prefix checks |
| VALIDATION_FAILED | If the transaction failed any validation prior to processing |
| INVALID_NETWORK | If the transaction fails due to an invalid momo or bank network |
| INVALID_CURRENCY | Currency is invalid or not supported for that country |
| INSUFFICIENT_BALANCE | If the transaction failed due to liquidity or low balance |
| REFUSED | If the customer failed to approve the deposit (momo, EFT payment link, etc) |
| GATEWAY_TIMEOUT | 504 gateway timeout error from our payment provider during processing |
| PROVIDER_ERROR | Any unexpected upstream error on our payment provider during processing |
| POSSIBLE_DUPLICATE | For scenarios where a provider fails a transaction due to it being flagged as a possible duplicate either due to the amount, recipient or burst of transactions in a short timeframe |
| NAME_MISMATCH | The transaction failed because the customer's name on record does not match the name of the payer, applies in Nigeria only. |
| OTHER_ERROR | This is the default. Generally for errors that haven't been classified yet or an error we don't want to expose |
| FRAUD_CHECK | The transaction was flagged by our internal KYT and transaction monitoring systems |
Updated 4 months ago